SHIPPING & RETURNS
Packages are generally dispatched on Fridays and Saturdays and are shipped via Royal Mail second class within the UK and Royal Mail international outside of the UK. We use this service because we want your purchases to arrive by the safest means possible and in the same condition it left us.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Any and all customs fees are responsible of the the buyer. Please check with your local customs laws before ordering if this might be an issue for you.
Our Return Policy in short
Contact Mr Lee's Minis before returning any items.
You can return the product within 30 days of delivery.
The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
Want to switch to another product? You can do that, just contact us.
If a package is unclaimed you might have to pay a handling fee.
Please contact Mr Lee's Minis before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Mr Lee's Minis and gives information relevant and the reason for complaint.
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Mr Lee's Minis suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Mr Lee's Minis will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Mr Lee's Minis is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, Mr Lee's Minis reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
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